Here to help
Good questions. Clear answers.
A little help with your meals, account, and orders.
Where can I order?
Delivery and pickup availability depends on your saved service location in Western Province, nearby kitchens, opening hours, and current meal stock. Checkout shows the available option before you confirm.
How do I choose delivery or pickup?
At checkout, select delivery and a saved address, or choose pickup. You can select a pickup point or kitchen yourself, or use automatic selection near your saved address.
Why is a meal unavailable nearby?
A nearby kitchen must be accepting orders and have enough stock for your entire basket. If none can fulfil it, try adjusting your basket or ordering during the displayed kitchen hours.
Where is my order?
Open Your orders in the dashboard to view its latest status and tracking details. Your pickup destination or delivery address appears with the order.
Can I change my order?
Available cancellation actions appear in your order details. For other changes, contact the team with your order number.
How do dietary preferences work?
Use menu filters and review each meal’s ingredients and dietary information. Your health profile records your preferences. For serious allergies or medical dietary needs, confirm suitability with the team before ordering.
Are subscriptions available?
Recurring meal subscriptions are not connected yet. You can place individual orders and reorder from your order history.